FAQ
1. What is Flooregy?
Flooregy is an online store based in Abu Dhabi, UAE, offering hot trending products of the highest quality at the lowest prices.
2. How can I contact Flooregy?
You can reach us via:
- Mobile: 0555985013
- Email: flooregy01@gmail.com
- Address: Goodyitem LTD 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Arab Emirates.
4. How long does delivery take?
- Shipping typically takes 1 to 10 days from the date of dispatch.
- Handling time for orders is 1 to 4 days after payment confirmation.
5. What is your return policy?
- You can return items within 14 days of delivery.
- We offer free return shipping, and there are no restocking fees.
- Items must be unused, in their original packaging, and in the same condition as received.
6. How do I request a refund or return?
Contact us via email at flooregy01@gmail.com or call us at 0555985013 with your order details. Our team will guide you through the process.
7. Can I exchange an item?
Yes, exchanges are allowed for items of different sizes, colors, or models. Please contact us to arrange an exchange.
8. How do I track my order?
Once your order is shipped, you will receive an email with tracking details. If you need assistance, contact us directly.
9. What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards and other secure payment options available at checkout.
10. Do you ship internationally?
we ship to all countries except few.
11. What happens if my item arrives damaged or defective?
If your item is damaged or defective, please contact us immediately. We will replace the item or issue a refund at no additional cost.
12. Can I cancel my order?
Orders can be canceled before they are shipped. Contact us as soon as possible if you need to cancel your order.
13. Are your products guaranteed?
Yes, all our products are carefully selected for quality and come with a satisfaction guarantee.
14. Is it safe to shop at Flooregy?
Absolutely! We prioritize your security by using secure payment gateways and protecting your personal information.